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Our support team is available to assist you with any questions or issues you may have. Get the help you need, when you need it.

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Help Center
Help Center Browse articles and guides to find answers quickly. Explore Now
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Getting Started
Getting Started New to Star-Matcher? Learn the basics and get started.
Account & Profile
Account & Profile Manage your account, profile settings and verification.
Membership & Billing
Membership & Billing Questions about subscriptions, payments and invoices.
Finding Opportunities
Finding Opportunities Discover how to find and apply for the right opportunities.
Agency & Talent
Agency & Talent Information for agencies and talent on how to connect and collaborate.
Media & Portfolio
Media & Portfolio Upload photos, videos and build your professional portfolio.
Applications & Requests
Applications & Requests Understand requests, applications and how they work.
Technical Support
Technical Support Get help with technical issues and platform related problems.
Safety & Security
Safety & Security Learn how we keep your data safe and secure on our platform.
Policies & Guidelines
Policies & Guidelines Read our terms, community guidelines and privacy policy.
Popular Articles

Quick answers to common questions

Creating a profile is simple. Go to our Signup page, choose whether you want to join as a Talent or an Agency, and complete the simple step-by-step registration wizard. Once complete, you can upload your images and showcase your portfolio to agencies worldwide.

Once your profile is active, verified agencies can browse your details and send you direct contact requests. You can check your dashboard's applications and requests tab to see and reply to incoming messages or casting proposals directly.

Registered agencies with active subscriptions can search the talent pool using our advanced search criteria. When they find a matching model, they can click "Request Contact". Once verified, the connection details are shared directly so you can collaborate outside the noisy marketplace.

We offer three main plans for Talents: Silver, Gold, and Diamond. Silver is best for beginners starting out. Gold unlocks higher visibility intervals, presentation videos, and voice recordings. Diamond offers unlimited image uploads, maximum featured slider priority, and the ability to hide your profile from non-agency visitors.

You can change your password by logging into your account, navigating to settings, and selecting the "Change Password" tab. Alternatively, you can click "Forgot Password" on the Login page to receive a recovery link via email.

If you wish to delete your account, please head to the settings panel of your dashboard and click "Delete Account". Note that this action is permanent and will remove all uploaded portfolios, details, and active subscriptions instantly.

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Business Hours
Business Hours

Monday - Friday: 9AM - 6PM (UTC)
Weekend: 10AM - 4PM (UTC)

Our Mission
Our Mission

To provide the best support experience for our global community.